FAQs

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We have a minimum requirement of four hours per cleaning session.

You can email us on info@dialamaid.ae or call us toll free on 800 5151.

To reschedule an appointment please call us toll free on 800 5151 or email us on info@dialamaid.ae. We request that you give us 48 hours notice if possible.

You will get the same cleaner every time if you request your cleaning service on the same day and time every week and Dialamaid has advised you that this slot is free. If your chosen employee is going on leave we will train a replacement to work in their place at our cost. If your chosen employee is sick we will call with the offer of a replacement.

Our rate is higher if you would like us to supply the cleaning materials for you.

No you don’t, but you must arrange access for us at your residence or office.

We access your property either with a key provided by you that we keep very safely in our office, or you can advise us of alternative arrangements, i.e. keeping a key with the security at your property.

All Dialamaid staff are put through our ongoing training programmes which are designed & delivered by a former hotel & hospital executive housekeeper. Our staff are supervised & secured 24 hours a day in our staff housing.

We have 2 sets of appointments daily, each being four hours long. The morning appointment can start from 7.30 to 8.30 for four fours.The afternoon appointment can start from 2.15 to 2.45pm for four hours.Both sets of appointments are dependent on the traffic and start times may vary slightly due to this.
We operate 6 days a week with Friday being the only day the office is closed. We work on all public holidays

We require all payments to be made in cash or by cheque. For one off cleaning we require payment on the same day. For regular weekly cleaning payment is required by the last shift of the month.

Our staff live in a well maintained, well-supervised property which has security. It is important that they are living in good & safe conditions. In order for them to be dropped at your property as quickly and efficiently as possible it is also important to be able to collect them from the same location. Spot uniform and appearance checks are also carried out at the staff housing prior to leaving for work.
We have three dedicated chefs and kitchen hands that work tirelessly preparing and cooking healthy meals for their colleagues.
Our staff are collected from their staff housing in our branded buses and driven to their appointments. We do not expect them to walk or catch buses or metros especially considering that for six months of the year it is extremely hot here.
Our buses have a GPS tracking system so that we can get them to your property in the minimum amount of time and so that we can know their location.
All cleaning staff, drivers, supervisors, chefs and Administration staff are sponsored by Dialamaid. This is important to us as you are entrusting your home and it’

s contents to us. Some companies in Dubai use a variety of cleaning companies with varying standards to clean your property, we are not one of them. As there are hefty fines for using illegal maids, Dialamaid only sends sponsored cleaning staff to your property that are sponsored by us and known to us. They have all been professionally trained by a British housekeeper to a very high level.

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